Last Updated: July 20, 2026
This Delivery Policy explains how ebooks, digital products, and agency services purchased through SalonHarbor.com are delivered.
SalonHarbor provides digital products and virtually delivered services only. We do not currently sell or ship physical products.
1. Ebook and Digital Product Delivery
Ebooks and other downloadable products are delivered electronically after successful payment.
Delivery may be provided through:
- A download link displayed after checkout
- An email sent to the address provided during checkout
- A customer account or order page
- A third-party digital delivery platform
The Fill Every Chair in 30 Days playbook is provided as a downloadable PDF that can be viewed on a compatible smartphone, tablet, or computer.
2. Instant Download
Products advertised as an “instant download” are normally made available automatically after payment has been successfully processed.
Temporary delays may occur because of:
- Payment verification or security reviews
- Incorrect or incomplete customer information
- Email delivery issues
- Website, hosting, or server interruptions
- Third-party payment or delivery-platform outages
- Suspected fraudulent or unauthorized transactions
An order is not considered successfully completed until payment has been approved.
3. Missing Download Email
If you do not receive your ebook or download link, please:
- Check your spam, junk, and promotions folders
- Confirm that you entered the correct email address
- Check your payment confirmation
- Contact order@salonharbor.com
When contacting us, include your full name, purchase email address, order number, and the name of the product purchased.
After verifying the order, we may resend the download email, provide a replacement link, or use another reasonable electronic delivery method.
4. Incorrect Email Address
Customers are responsible for providing a complete and accurate email address during checkout.
If an incorrect email address was entered, contact order@salonharbor.com with your valid order details and the correct email address.
We may require reasonable proof of purchase or identity before changing order information or resending a digital product.
5. Download Links and File Access
Download links may expire, have usage limits, or require access through the original purchase email or customer account.
Customers are responsible for downloading and securely storing purchased files after delivery.
If a valid download link expires or stops working, contact our order support team. We may provide renewed access after verifying the eligible purchase.
Downloading, copying, sharing, or distributing an ebook remains subject to our Terms and Conditions and digital product license.
6. Device and Software Requirements
Customers are responsible for using a compatible device, internet connection, browser, and PDF-reading application.
SalonHarbor is not responsible for access problems caused by:
- Unsupported or outdated devices
- Incompatible software
- Insufficient device storage
- Customer internet connection problems
- Security settings that block downloads
- Third-party applications outside our control
We will provide reasonable assistance where the original file or download link is defective.
7. Agency Service Delivery
SalonHarbor’s agency services are delivered virtually through email, live chat, video calls, shared files, account access, project-management tools, advertising platforms, websites, or other agreed digital methods.
Agency services may include:
- Instagram and Meta advertising
- Google Business Profile optimization
- Review and reputation management
- Website and landing-page services
- Email and SMS automation
- Content and Reels production
- Strategy, setup, consulting, and related marketing work
No physical shipment is involved.
8. Service Start Date
Agency work normally begins after:
- Successful payment
- Completion of any required onboarding process
- Receipt of the necessary business information
- Receipt of required content and brand assets
- Provision of account access and permissions
- Confirmation of the project scope
- Agreement on any required launch or service dates
Payment alone does not guarantee that work can begin immediately when required information, approvals, assets, or account access have not been provided.
9. Delivery Timelines
Any service timeline displayed on the website, proposal, invoice, or written agreement is an estimate unless expressly identified as a guaranteed deadline.
The applicable delivery period normally begins only after SalonHarbor has received:
- Full or required initial payment
- Complete project requirements
- Necessary account access
- Usable brand assets and content
- Required client approvals
Different deliverables may be completed or published at different times during an active monthly plan.
Custom services, websites, campaigns, content, and automation projects may have separate schedules based on their scope and complexity.
10. Recurring Monthly Services
For recurring agency plans, services are provided throughout the applicable paid billing period according to the selected plan and agreed strategy.
Not every included activity will necessarily be delivered on the first day of the billing cycle. Work may be scheduled, prepared, published, monitored, and optimized throughout the month.
Unused services, delayed client participation, or unsubmitted materials do not automatically roll over to a future billing period unless SalonHarbor agrees otherwise in writing.
Clients may cancel recurring plans before the next billing cycle in accordance with our Return and Refund Policy and Terms and Conditions.
11. Client Responsibilities
To support timely delivery, clients must provide accurate and complete:
- Business information
- Service details and prices
- Promotions and offers
- Branding materials
- Images, videos, and written content
- Website, social media, and advertising access
- Feedback and approvals
- Booking availability
- Required permissions and licenses
SalonHarbor is not responsible for delays caused by missing information, inaccessible accounts, incomplete materials, delayed feedback, repeated changes, or failure to approve work.
Project or campaign timelines may be extended when client action is delayed.
12. Revisions and Final Delivery
Where revisions are included, the client must provide clear and reasonably consolidated feedback.
Unlimited revisions apply only within the original project scope and active service period. New concepts, additional deliverables, changed requirements, or requests outside the purchased plan may require additional fees and delivery time.
A deliverable may be considered completed when:
- It has been approved by the client
- It has been published or implemented as agreed
- Final files or access have been supplied
- The client does not provide required feedback within a reasonable period
- The applicable service period ends
13. Advertising and Third-Party Platforms
Some services depend on third-party platforms, including Meta, Instagram, Google, website providers, payment processors, booking systems, email services, SMS providers, and advertising tools.
SalonHarbor cannot guarantee delivery or publication at a specific time when delays are caused by:
- Advertisement approval or rejection
- Platform review processes
- Account restrictions or suspensions
- Changes to third-party policies or features
- Platform outages
- Payment-method failures
- Client account or permission issues
We will make reasonable efforts to inform the client and continue delivery using an appropriate alternative where practical.
14. Delays Beyond Our Control
SalonHarbor is not responsible for delays caused by circumstances reasonably beyond our control, including:
- Internet, hosting, or software failures
- Cybersecurity incidents
- Third-party outages
- Government actions
- Changes in law or platform policies
- Natural disasters
- Public emergencies
- Utility or telecommunications failures
Where practical, we will communicate material delays and resume delivery as soon as reasonably possible.
15. No Physical Shipping
All SalonHarbor products and services are delivered digitally or virtually.
Customers will not receive:
- Printed books
- Physical workbooks
- CDs, USB drives, or storage devices
- Shipped marketing materials
- Any other physical package
No shipping address or shipping fee is required unless a future product page expressly states otherwise.
16. Refunds and Cancellations
Eligible ebook purchases are covered by the 30-day money-back guarantee described in our Return and Refund Policy.
Agency service payments are generally non-refundable once work has commenced. Recurring plans may be cancelled before the next billing cycle to prevent future charges.
Please review our Return and Refund Policy and Terms and Conditions for complete eligibility, cancellation, and payment rules.
17. International Delivery
Digital products and virtual services may be purchased from supported locations worldwide.
Access may be affected by local laws, internet restrictions, payment-provider availability, currency conversion, or third-party platform limitations.
Customers are responsible for confirming that they can legally access and use the purchased product or service in their location.
18. Changes to This Delivery Policy
We may update this Delivery Policy when our products, services, delivery methods, technology, or business practices change.
The revised Policy will be published on this page with an updated “Last Updated” date. The delivery terms displayed at the time of purchase will generally apply to that order unless a change is required by applicable law.
19. Contact Us
For delivery or access assistance, contact:
Order and Ebook Delivery Enquiries: order@salonharbor.com
Agency Service Support: support@salonharbor.com
General Enquiries: contact@salonharbor.com
Live chat support may also be available through SalonHarbor.com.