Last Updated: July 20, 2026
This Return and Refund Policy applies to ebooks, digital products, recurring plans, and agency services purchased through SalonHarbor.com.
By completing a purchase, you agree to the terms of this Policy.
1. Ebook Refund Guarantee
Eligible ebooks purchased directly through SalonHarbor.com are covered by a 30-day money-back guarantee.
You may request a refund within 30 calendar days of the original purchase date if you decide that the ebook is not suitable or useful for your needs.
To request a refund, email order@salonharbor.com and include:
- Your full name
- The email address used for the purchase
- Your order number or payment confirmation
- The name of the ebook purchased
A detailed explanation is not required, although feedback may help us improve our products.
2. Ebook Refund Eligibility
To qualify for the 30-day ebook refund:
- The purchase must have been made directly through SalonHarbor.com
- The request must be received within 30 calendar days of purchase
- Valid order details must be provided
- The request must relate to the original purchaser and eligible order
The guarantee normally applies once per customer for the same ebook.
We may deny requests involving fraud, payment abuse, unauthorised redistribution, resale, public sharing, repeated purchases followed by repeated refund requests, or other misuse of the guarantee.
Nothing in this section limits any consumer right or remedy that cannot legally be excluded.
3. Approved Ebook Refunds
Approved refunds will be issued to the original payment method wherever reasonably possible.
The refund will cover the ebook purchase price paid directly to SalonHarbor. We are not responsible for exchange-rate differences, bank fees, card fees, or other charges imposed independently by your financial institution or payment provider.
After we submit a refund, the time required for it to appear in your account depends on the payment provider, card issuer, or financial institution.
Access to the refunded digital product may be withdrawn after the refund is issued.
4. Accidental or Duplicate Purchases
Contact order@salonharbor.com promptly if you believe you were charged more than once for the same ebook or placed an order accidentally.
Verified duplicate charges will be reviewed and corrected where appropriate. Requests made within the 30-day guarantee period will also be handled under the ebook refund terms above.
5. Download and Delivery Problems
If you do not receive your ebook or cannot access the download, contact order@salonharbor.com.
Please also check your spam, junk, and promotions folders and confirm that the email address entered during checkout was correct.
We may resend the download email, provide a replacement link, or use another reasonable delivery method. A temporary technical or delivery issue does not automatically mean that the order has failed, provided we can deliver the purchased product within a reasonable period.
6. Agency Services
Payments for agency and virtually delivered services are generally non-refundable once work has commenced.
This applies to services including:
- Instagram and Meta advertising
- Google Business Profile optimisation
- Review and reputation management
- Website and landing-page services
- Email and SMS automation
- Content and Reels production
- Strategy, consulting, setup, research, design, and related marketing services
Work may be considered commenced when SalonHarbor begins research, planning, account review, strategy, setup, design, copywriting, content production, technical configuration, consultation, or allocation of team resources.
Failure to use a service, provide required materials, attend a consultation, review deliverables, respond to communications, or fully participate in a project does not create a right to a refund or account credit.
Any cancellation request submitted before work begins may be reviewed individually, but approval is not guaranteed unless required by applicable law or expressly agreed in writing.
7. Recurring Monthly Plans
Monthly agency plans renew at the disclosed billing frequency until cancelled.
You may cancel a recurring plan before the next billing cycle by contacting:
Email: support@salonharbor.com
Live Chat: Through SalonHarbor.com
Unless otherwise stated, cancellation becomes effective at the end of the current paid billing period and prevents future renewal charges.
Cancellation does not provide:
- A full or partial refund for the current billing period
- A prorated refund
- Credit for unused time or included services
- A refund for previous billing periods
Please submit cancellation requests before the next scheduled billing date. A request received after a renewal charge has been processed will normally apply to the following billing cycle.
8. Unlimited Revisions
Where a service plan includes unlimited revisions, revisions are limited to the original project brief, agreed scope, and included deliverables.
Unlimited revisions do not include:
- Completely new projects or campaigns
- Additional services, pages, platforms, or deliverables
- A complete change in the approved direction
- Rework caused by inaccurate or incomplete client information
- Requests made after the service period or project has ended
- Changes that materially exceed the purchased plan
Eligible revision requests will be addressed under the applicable plan and are not normally grounds for a refund.
Out-of-scope requests may require an additional fee or separate quotation.
9. Advertising Spend and Third-Party Fees
SalonHarbor service fees do not include advertising spend or third-party expenses unless expressly stated.
The following are non-refundable through SalonHarbor:
- Meta, Instagram, or other advertising spend
- Domain and website-hosting fees
- Software and platform subscriptions
- Email and SMS usage fees
- Booking-system fees
- Stock images, video, music, fonts, or licensed assets
- Payment-provider or currency-conversion charges
- Other approved third-party expenses
Refunds for third-party charges are governed by the relevant provider’s own terms and policies.
10. Promotional and Custom Offers
Discounted products, bundles, custom proposals, special offers, or promotional purchases may be subject to additional refund conditions disclosed before purchase.
Where a custom written agreement or proposal contains different refund terms, the specifically agreed written terms will apply to that purchase or service.
An ebook included as part of an active agency plan does not create a right to refund the agency service fee.
11. Chargebacks and Payment Disputes
Please contact order@salonharbor.com before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.
Submitting a knowingly false, misleading, or fraudulent payment dispute may result in suspension of product access, cancellation of services, or other lawful action.
This section does not prevent you from exercising legitimate rights available through your payment provider or applicable law.
12. Exceptions Required by Law
Nothing in this Policy excludes or limits any refund, correction, replacement, re-performance, cancellation right, or other consumer remedy that cannot legally be excluded.
Where applicable law provides stronger mandatory rights, those rights will apply.
13. Policy Changes
We may update this Return and Refund Policy when our products, services, payment processes, or legal obligations change.
The revised Policy will be posted on this page with an updated “Last Updated” date. The refund terms presented at the time of purchase will generally apply to that purchase unless a change is required by applicable law.
14. Contact Us
For refund, payment, or order-related questions, contact:
Order and Refund Enquiries: order@salonharbor.com
Customer Support and Plan Cancellations: support@salonharbor.com
General Enquiries: contact@salonharbor.com
Live chat support may also be available through SalonHarbor.com.