Terms and Conditions – SalonHarbor

Last Updated: July 20, 2026

These Terms and Conditions (“Terms”) govern your access to and use of SalonHarbor.com, including any ebooks, digital products, consultations, marketing plans, agency services, live chat support, and related products or services offered by SalonHarbor (“SalonHarbor,” “we,” “us,” or “our”).

By accessing the website, placing an order, purchasing a digital product, booking a consultation, or using our services, you agree to these Terms. If you do not agree, you should not use the website or purchase our products or services.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase a product or service from SalonHarbor.

If you use SalonHarbor on behalf of a salon, spa, barbershop, beauty studio, med-spa, company, or other organisation, you confirm that you have authority to accept these Terms on its behalf.

2. Our Products and Services

SalonHarbor provides products and services designed primarily for salon and beauty-business owners, including:

Ebooks, playbooks, templates, worksheets, scripts, and digital resources
Instagram and Meta advertising services
Google Business Profile optimisation
Review and reputation-management support
Website and landing-page services
Email and SMS automation
Content and Reels production
Marketing consultations and related agency services

Specific features, deliverables, timelines, prices, and limitations will be described on the relevant product page, pricing page, proposal, invoice, checkout page, or written service agreement.

We may modify, improve, replace, suspend, or discontinue a product, service, plan, or website feature at any time. Changes will not remove deliverables already paid for unless reasonably necessary due to circumstances outside our control or agreed with the client.

3. Educational and Marketing Information

Our ebooks, templates, scripts, guides, website content, and recommendations are provided for educational, informational, and marketing purposes.

SalonHarbor does not provide legal, tax, financial, accounting, employment, medical, or other regulated professional advice.

You are responsible for evaluating whether a strategy, advertisement, offer, message, or recommendation is suitable and lawful for your business.

4. Accounts and Information

Certain website features or services may require you to create an account or provide business information.

You agree to:

Provide accurate, complete, and current information
Keep login details and passwords secure
Notify us promptly of suspected unauthorised access
Accept responsibility for activity conducted through your account
Update information when it changes

We are not responsible for losses caused by inaccurate information, compromised login details, or unauthorised access resulting from your failure to protect your account.

5. Orders and Payments

Prices are displayed on the applicable product page, pricing page, proposal, invoice, or checkout page.

By placing an order, you authorise SalonHarbor and its payment providers to charge the payment method you provide for the displayed amount, including any applicable taxes or approved third-party expenses.

You agree to provide accurate billing and payment information. We may decline, cancel, or temporarily hold an order where we reasonably suspect:

Fraud or unauthorised payment activity
Incorrect billing information
Pricing or technical errors
Misuse of a promotion
Violation of these Terms
Activity that could harm SalonHarbor or another party

Payments may be processed by third-party payment providers. SalonHarbor generally does not directly store complete payment-card numbers or security codes.

6. Taxes and Currency

Prices may be displayed in U.S. dollars unless otherwise stated.

You are responsible for applicable taxes, duties, currency-conversion charges, bank charges, or payment-provider fees associated with your purchase, except where SalonHarbor is legally required to collect and remit them.

7. Ebook Delivery and Access

Ebooks and other digital products are normally delivered electronically after successful payment through a download page, email, account area, or digital-delivery provider.

You are responsible for:

Providing a valid email address
Checking spam or promotions folders
Downloading and securely storing purchased files
Using a compatible device and PDF reader
Contacting us if access or delivery fails

For order or delivery assistance, contact order@salonharbor.com.

Delivery may be delayed by payment review, incorrect customer information, technical issues, security checks, or third-party service interruptions.

8. Digital Product Licence

Purchasing an ebook or digital resource gives you a limited, non-exclusive, non-transferable, and revocable licence to use the product for your own personal or internal business purposes.

Unless expressly authorised in writing, you may not:

Resell, sublicense, rent, or redistribute the product
Upload it to a public website or shared download platform
Share it with unrelated businesses or third parties
Copy or reproduce substantial portions for commercial distribution
Remove copyright, branding, or ownership notices
Present the product as your own work
Use it to create a competing ebook, template library, course, or commercial product
Use automated tools to extract, reproduce, or republish the content

Reasonable internal use by the purchaser and members of the same salon business is permitted unless a product page states otherwise.

9. Ebook Money-Back Guarantee

Eligible ebook purchases are covered by the 30-day money-back guarantee displayed on the applicable product or checkout page.

To request an ebook refund:

Contact order@salonharbor.com
Submit the request within 30 calendar days of the original purchase date
Provide the purchaser’s name, email address, and valid order details
Briefly identify the product for which the refund is requested

Approved refunds will normally be returned to the original payment method. Processing time may depend on the payment provider or financial institution.

The guarantee applies only to eligible ebook purchases. It does not guarantee bookings, revenue, leads, appointments, advertising performance, or other business results.

We may reject refund requests that are fraudulent, abusive, submitted after the refund period, associated with unauthorised redistribution, or otherwise ineligible under our Return and Refund Policy.

Nothing in these Terms limits a refund, replacement, correction, or other remedy that cannot legally be excluded.

10. Agency Service Fees

Payments for agency services are non-refundable once work has commenced, except where otherwise required by applicable law or expressly agreed by SalonHarbor in writing.

Work may be considered commenced when we perform activities including:

Strategy or research
Account review or setup
Campaign planning
Copywriting or design
Website or landing-page work
Content production
Automation setup
Technical configuration
Meetings or consultations
Allocation of team time or resources

Failure to use, review, approve, or fully participate in a service does not automatically create a right to a refund or credit.

11. Recurring Plans and Automatic Billing

Monthly agency plans renew automatically at the billing frequency disclosed at purchase unless cancelled before the next billing date.

By purchasing a recurring plan, you authorise SalonHarbor and its payment provider to charge the applicable recurring fee to your selected payment method until cancellation.

You are responsible for keeping your payment method current.

Where reasonably available, we will provide information about:

The recurring price
Billing frequency
Included services
How to cancel
When cancellation becomes effective

Plan pricing or features may change. Where required, we will provide advance notice before a material change applies to a future billing cycle.

12. Cancelling a Recurring Plan

You may cancel a recurring agency plan before the next billing cycle by contacting support@salonharbor.com, using live chat, or using any cancellation method made available through your account or payment portal.

Cancellation:

Prevents charges for future billing cycles
Does not normally refund the current or previous billing period
Does not create a prorated refund or account credit
Does not reverse approved third-party expenses
Becomes effective at the end of the current paid billing period unless stated otherwise

You should submit a cancellation request sufficiently before the next billing date to allow it to be received and processed.

We will honour any cancellation rights or procedures that cannot legally be excluded.

13. Service Scope and Deliverables

Agency services are limited to the deliverables included in the selected plan, proposal, invoice, checkout description, or written agreement.

Requests outside the original scope may require:

A revised timeline
A plan upgrade
Additional fees
A separate quotation
A new service agreement

Services or deliverables not expressly included should not be assumed to be included.

14. Unlimited Revisions

Where a service plan includes unlimited revisions, revisions are limited to the original project brief, agreed strategy, and included deliverables.

Unlimited revisions do not include:

Completely new projects or campaigns
New services, platforms, pages, or deliverables
Replacing an approved direction with an unrelated concept
Rework caused by inaccurate or incomplete client information
Changes requested after final approval or completion
Requests submitted outside the applicable service period
Repeated changes that materially alter the original scope

Revision requests must be clear, reasonable, and consolidated where possible.

SalonHarbor may treat out-of-scope requests as additional work and provide a separate quotation.

15. Client Cooperation and Approvals

The client agrees to provide accurate and timely:

Business details
Services and pricing
Promotions and offers
Brand assets and guidelines
Account access
Images, videos, and content
Feedback and approvals
Booking availability
Legal disclaimers or required disclosures
Permissions and licences

Project timelines may be extended if required information, access, feedback, or approval is delayed.

Unless otherwise agreed, the client is responsible for reviewing and approving final content, advertisements, offers, claims, prices, messages, and deliverables before publication.

SalonHarbor is not responsible for errors that the client approved or failed to identify during the review process.

16. Advertising Budgets and Third-Party Costs

Agency service fees do not include advertising spend, software subscriptions, domains, website hosting, premium plugins, email or SMS usage, stock assets, booking-platform fees, or other third-party expenses unless expressly stated.

Approved third-party fees may be charged directly by the provider or separately by SalonHarbor.

Third-party expenses are generally non-refundable and are governed by the applicable provider’s own terms.

Clients are responsible for maintaining sufficient funds and valid payment methods for advertising and third-party services.

17. Third-Party Platforms

Our products and services may involve platforms such as Instagram, Facebook, Meta advertising tools, Google Business Profile, website providers, payment processors, email services, SMS providers, booking systems, and live chat platforms.

SalonHarbor does not own or control these third parties and cannot guarantee:

Advertisement approval
Account availability
Search or profile rankings
Specific advertising costs
Platform uptime
Continued access to particular features
Protection from account restrictions or suspensions
That platform policies or algorithms will remain unchanged

You are responsible for complying with the terms, policies, advertising standards, and community guidelines of each platform you use.

18. Advertising and Business Results

SalonHarbor does not guarantee any specific number of:

Appointments
Leads
Customers
Reviews
Followers
Website visitors
Advertising conversions
Sales or revenue

Results vary based on location, demand, competition, offer quality, budget, reputation, response time, business operations, implementation, and other factors.

“Fill Every Chair in 30 Days” is a product title and intended objective, not a guarantee that every purchaser will achieve full appointment capacity within 30 days.

Please review our Disclaimer for additional information.

19. Review and Reputation Services

SalonHarbor may assist clients in requesting, monitoring, and responding to genuine customer reviews.

Clients may not use our services to:

Create or purchase fake reviews
Misrepresent customer experiences
Impersonate customers
Offer prohibited incentives for positive reviews
Suppress legitimate criticism through unlawful means
Manipulate ratings in violation of platform rules
Publish false or misleading testimonials

We may refuse or terminate any request involving deceptive, unlawful, or manipulative review practices.

20. Email and SMS Services

Clients using email or SMS services are responsible for ensuring that their contact lists and communications comply with applicable consent, privacy, marketing, and opt-out requirements.

Clients must not provide purchased, scraped, unlawfully obtained, or unauthorised contact lists.

SalonHarbor may refuse to send or create communications that appear unlawful, deceptive, misleading, abusive, or unsolicited.

The client remains responsible for maintaining required records of consent and honouring unsubscribe, opt-out, and do-not-contact requests.

21. Intellectual Property

SalonHarbor.com and its original content, including branding, text, graphics, ebooks, templates, scripts, worksheets, designs, systems, methods, and website materials, are owned by or licensed to SalonHarbor and protected by applicable intellectual-property laws.

No ownership rights are transferred except as expressly stated in these Terms or a written agreement.

You may not use SalonHarbor’s name, logo, branding, website content, or proprietary materials without prior written permission.

22. Ownership of Client Deliverables

After full payment, the client may use final approved custom deliverables created specifically for the client for their normal business and marketing purposes, subject to any limitations stated in the applicable proposal or agreement.

SalonHarbor retains ownership of:

Pre-existing templates
Internal systems and methods
General strategies and processes
Reusable design elements
Software, tools, and frameworks
Drafts and unused concepts
Third-party materials
Licensed assets subject to separate terms

The client receives only the rights that SalonHarbor is legally permitted to provide for third-party fonts, stock images, software, music, video, or other licensed materials.

We will not publicly display confidential client materials or completed work as a portfolio example without permission where consent is required or confidentiality has been agreed.

23. Client Content and Permissions

You retain ownership of content and materials you provide to SalonHarbor.

By providing content, you grant us a limited permission to use, copy, edit, adapt, store, and publish it only as reasonably necessary to provide the requested services.

You confirm that you have the necessary rights and permissions for all materials you provide, including:

Logos and brand assets
Photographs and videos
Music and audio
Testimonials and reviews
Customer information
Trademarks and business names
Promotional claims and offers

You are responsible for claims resulting from materials or instructions that infringe another party’s rights or violate applicable law.

24. Confidentiality

Each party agrees to use reasonable care to protect confidential business information received from the other party.

Confidential information does not include information that:

Is publicly available without breach of these Terms
Was already lawfully known
Is independently developed
Is lawfully obtained from another source
Must be disclosed under a valid legal requirement

We may share information with team members, contractors, and service providers who reasonably need it to perform the requested services and are subject to appropriate obligations.

25. Acceptable Use

You may not use SalonHarbor.com, our products, or our services to:

Violate applicable law
Commit fraud or impersonation
Infringe intellectual-property or privacy rights
Distribute malware or harmful code
Interfere with website security or operation
Scrape or extract content without permission
Send unlawful or unsolicited communications
Create false advertising or deceptive claims
Harass, threaten, exploit, or discriminate against others
Resell or redistribute our digital products without authorisation
Circumvent payment, access, or security controls
Use our services for unlawful review manipulation

We may suspend or terminate access where we reasonably believe these Terms have been violated.

26. Suspension and Termination

SalonHarbor may suspend or terminate an order, account, project, or service where:

Payment is overdue, reversed, or disputed
Required information or access is not provided
The client engages in abusive or threatening conduct
A request appears unlawful or deceptive
These Terms are materially violated
Continuing the service could create legal, security, or reputational risk
A third-party platform prevents continued performance

Where reasonable, we may provide an opportunity to resolve the issue before termination.

Termination does not remove payment obligations for work already completed, the current billing period, approved expenses, or non-cancellable third-party commitments.

27. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact order@salonharbor.com so we have an opportunity to investigate and resolve the issue.

Submitting a knowingly false, misleading, or fraudulent payment dispute may result in suspension of access, cancellation of services, collection activity, or other lawful action.

This section does not prevent you from exercising legitimate rights available through your payment provider or applicable law.

28. Privacy

Our collection and use of personal information are described in our Privacy Policy and Cookies Policy.

By using the website or services, you acknowledge that personal information may be processed as explained in those policies.

29. Disclaimers of Warranties

To the fullest extent permitted by applicable law, SalonHarbor.com, our digital products, and our services are provided on an “as available” and “as is” basis.

We do not warrant that:

The website will always be uninterrupted or error-free
Every strategy will be suitable for every business
Third-party platforms will remain available
Digital files will be compatible with every device or software
Every error or interruption can be prevented
Any particular marketing or financial result will be achieved

Nothing in these Terms excludes a warranty, guarantee, or consumer right that cannot legally be excluded.

30. Limitation of Liability

To the fullest extent permitted by applicable law, SalonHarbor and its owners, team members, contractors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from the website, products, or services.

This includes loss of:

Revenue or profit
Advertising spend
Customers or appointments
Data or content
Reputation
Business opportunities
Anticipated savings
Access to third-party platforms

Where liability cannot be fully excluded, SalonHarbor’s total liability relating to a claim will not exceed the amount paid for the specific product or service giving rise to the claim during the three months immediately before the event, except where a different limitation is required by applicable law.

31. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless SalonHarbor and its owners, team members, contractors, and service providers from third-party claims, losses, liabilities, damages, and reasonable expenses arising from:

Content or materials you provide
Your violation of these Terms
Your violation of applicable law
Your infringement of another party’s rights
Unauthorised, misleading, or unlawful business instructions
Your use of completed deliverables after approval
Your failure to obtain required permissions or consent

This obligation does not apply to the extent a claim was caused by SalonHarbor’s unlawful conduct.

32. Events Beyond Our Control

SalonHarbor is not responsible for delays or failure caused by circumstances reasonably beyond our control, including:

Internet or hosting failures
Third-party platform outages
Payment-provider interruptions
Cyberattacks or security incidents
Government actions
Changes in law or platform policies
Natural disasters
Labour disputes
Public-health emergencies
Utility or telecommunications failures

We will make reasonable efforts to resume affected services when practical.

33. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the jurisdiction in which SalonHarbor is established, without regard to conflict-of-law principles.

Nothing in these Terms deprives a consumer of mandatory legal protections that cannot be waived under the laws applicable in their place of residence.

Before beginning formal legal proceedings, the parties should make a reasonable effort to resolve the matter by contacting support@salonharbor.com.

34. Changes to These Terms

We may update these Terms when our products, services, prices, business practices, technology, or legal obligations change.

The revised Terms will be published on this page with an updated “Last Updated” date.

Changes will apply from the date they are published unless another effective date is stated. Material changes affecting an active recurring service will be communicated where required.

Continued use of SalonHarbor.com after updated Terms become effective constitutes acceptance of the revised Terms.

35. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

36. No Waiver

A delay or failure by SalonHarbor to enforce any provision of these Terms does not waive our right to enforce that or any other provision later.

37. Entire Agreement

These Terms, together with the applicable product page, proposal, invoice, Privacy Policy, Cookies Policy, Disclaimer, Return and Refund Policy, and any written service agreement, form the complete agreement between you and SalonHarbor regarding the relevant product or service.

If a signed or specifically negotiated service agreement conflicts with these general Terms, the specifically negotiated agreement will control for that service.

38. Contact Us

For questions regarding these Terms and Conditions, contact:

General Enquiries: contact@salonharbor.com
Customer Support and Cancellations: support@salonharbor.com
Orders and Refunds: order@salonharbor.com

Live chat support may also be available through SalonHarbor.com.