Last Updated: July 20, 2026
SalonHarbor (“SalonHarbor,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit SalonHarbor.com, purchase an ebook, submit an enquiry, book a consultation, use live chat, subscribe to communications, or use our agency services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with SalonHarbor.
Information You Provide Directly
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Business or salon name
- Website and social media profile details
- Billing and order information
- Services you are interested in
- Consultation or project requirements
- Messages submitted through contact forms
- Live chat and customer-support communications
- Reviews, feedback, and survey responses
- Marketing preferences
- Files, branding materials, images, account details, or other information provided for agency services
Order and Payment Information
When you purchase an ebook or service, we may collect order details such as the product or plan purchased, transaction date, billing information, payment status, and delivery details.
Payments may be processed by third-party payment providers. We generally do not directly store complete payment-card numbers or security codes. Payment providers process payment information according to their own privacy policies and security practices.
Information Collected Automatically
When you visit SalonHarbor.com, we and our service providers may automatically collect:
- IP address
- Browser and device information
- Operating system
- Approximate location
- Pages visited
- Time spent on the website
- Referring website or advertising source
- Links, buttons, and features used
- Cookie identifiers
- Website errors and performance information
- Purchase, enquiry, or advertising-conversion events
This information may be collected through cookies, pixels, tags, scripts, analytics tools, and similar technologies. Please review our Cookies Policy for additional information.
Information From Third Parties
We may receive information from third parties, including:
- Payment processors
- Advertising and social media platforms
- Analytics providers
- Booking or scheduling platforms
- Email and SMS providers
- Live chat providers
- Website hosting and security providers
- Ecommerce and digital-product delivery platforms
- Business integrations authorised by agency clients
The information received depends on your settings, permissions, and the applicable third party’s privacy practices.
2. How We Use Personal Information
We may use personal information to:
- Operate, maintain, secure, and improve SalonHarbor.com
- Process purchases and deliver ebooks or digital products
- Provide marketing and agency services
- Respond to enquiries and support requests
- Manage consultations, projects, revisions, and client relationships
- Process payments, refunds, cancellations, and billing
- Provide order confirmations and service updates
- Communicate through email, telephone, SMS, or live chat
- Personalise website content and user experience
- Measure website, advertising, and campaign performance
- Maintain records and manage business operations
- Detect fraud, abuse, security threats, and policy violations
- Enforce our Terms and Conditions
- Comply with legal, regulatory, tax, accounting, and contractual obligations
- Protect the rights, property, safety, and security of SalonHarbor, our customers, and others
We may also use aggregated or de-identified information for analytics, research, planning, and service improvement where that information can no longer reasonably identify an individual.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we may process personal information based on:
- Contract: To process an order, deliver a digital product, or provide requested services
- Consent: For certain marketing, cookies, advertising, or optional communications
- Legitimate interests: To operate, secure, analyse, and improve our business and services
- Legal obligations: To comply with applicable laws, regulations, tax, accounting, or legal requests
- Protection of rights: To prevent fraud, enforce agreements, and protect users or the public
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
4. Email and SMS Communications
We may send transactional communications relating to:
- Purchases and payment confirmations
- Ebook delivery
- Refund requests
- Consultations and appointments
- Service updates
- Project approvals and revisions
- Account or security notifications
- Customer-support requests
Where permitted, we may also send promotional emails or SMS messages about ebooks, salon marketing resources, services, offers, and business updates.
You may unsubscribe from promotional emails through the unsubscribe link included in the message. Where supported, you may opt out of promotional SMS messages by replying STOP or following the instructions provided.
Opting out of promotional communications will not prevent us from sending necessary transactional or service-related messages.
5. Cookies, Analytics, and Advertising
SalonHarbor.com may use cookies and similar technologies for:
- Website functionality and security
- Shopping-cart and checkout functions
- Remembering preferences
- Analytics and performance measurement
- Advertising attribution
- Audience measurement
- Personalised or targeted advertising
- Live chat and customer support
Where required by applicable law, non-essential cookies will be used only after you provide consent.
You may manage available cookie choices through our cookie banner, preference centre, or browser settings. Disabling certain cookies may affect website functionality.
Additional details are available in our Cookies Policy.
6. How We Share Personal Information
We do not sell personal information for money.
We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:
- Website hosting and technical-support providers
- Payment processors
- Ecommerce and digital-delivery providers
- Email and SMS communication providers
- Customer relationship management providers
- Live chat and customer-support platforms
- Analytics and advertising providers
- Booking and scheduling tools
- Cloud storage and collaboration providers
- Accountants, insurers, legal advisers, and professional consultants
- Contractors or team members assisting with client services
These providers may access personal information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.
Certain analytics or advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even where no money is exchanged. Where applicable, eligible users may request to opt out through our cookie-preference tool or by contacting us.
7. Agency Clients and Client-Provided Data
Agency clients may provide access to advertising accounts, social media profiles, websites, booking systems, customer communications, lead information, email lists, review platforms, or other business systems.
We use this information only as reasonably necessary to provide the requested services, manage the client relationship, maintain security, and comply with legal obligations.
Agency clients are responsible for:
- Having the necessary rights and permissions to provide information to us
- Providing legally obtained customer and lead data
- Giving required notices and obtaining required consent
- Maintaining accurate privacy disclosures
- Complying with advertising, email, SMS, review, and data-protection requirements
Clients should not send unnecessary sensitive personal information through forms, email, live chat, or project-management systems.
8. Business Transfers and Legal Disclosures
We may disclose information where reasonably necessary:
- To comply with applicable law, regulation, legal process, or government request
- To investigate fraud, security incidents, abuse, or policy violations
- To enforce our agreements and protect legal rights
- To protect the safety, property, or security of SalonHarbor, our users, or others
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of all or part of our business
Where legally required, we will take reasonable steps to notify affected users of a material change in ownership or use of their personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information
- The product or service provided
- The duration of the customer or client relationship
- Contractual requirements
- Tax, accounting, fraud-prevention, and legal obligations
- Dispute-resolution and enforcement needs
- Consent and communication preferences
When information is no longer reasonably required, we may delete, anonymise, or securely archive it, subject to applicable legal and technical requirements.
10. Data Security
We use reasonable administrative, technical, and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
However, no website, internet transmission, storage system, or electronic communication method is completely secure. We cannot guarantee absolute security.
You are responsible for protecting passwords, login details, account access, and devices used to communicate with us.
11. International Data Transfers
SalonHarbor serves customers and clients in the United States and other countries. Personal information may be processed, stored, or transferred to countries other than the country where you live.
These countries may have different privacy and data-protection laws. Where required, we or our service providers may use recognised contractual, organisational, or legal safeguards for international transfers.
By using our website or services, you acknowledge that information may be processed in locations where SalonHarbor or its service providers operate, subject to applicable law.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of eligible personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent
- Request a portable copy of eligible information
- Opt out of certain targeted advertising, sale, or sharing activities
- Opt out of promotional communications
- Lodge a complaint with an applicable privacy or data-protection authority
- Receive equal service and pricing when exercising applicable privacy rights
These rights are not absolute and may be subject to legal exceptions, identity verification, record-retention obligations, and the applicability of particular privacy laws to SalonHarbor.
To submit a privacy request, email support@salonharbor.com with the subject line Privacy Request. Please describe your request and provide sufficient information to verify your identity and locate the relevant records.
We may request additional verification before completing a request. An authorised agent may submit a request where permitted by law, but we may require proof of authorisation and identity verification.
13. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional rights where the relevant state privacy law applies to SalonHarbor and the processing activity.
These rights may include requesting information about categories of personal information collected, requesting access, correction or deletion, and opting out of certain sale, sharing, profiling, or targeted-advertising activities.
We do not discriminate against users for exercising applicable privacy rights.
To make an eligible request, contact support@salonharbor.com or use the privacy and cookie controls available on SalonHarbor.com.
14. European and United Kingdom Privacy Rights
Where European Economic Area, European Union, or United Kingdom data-protection laws apply, eligible individuals may have rights including access, correction, erasure, restriction, objection, portability, withdrawal of consent, and the right to lodge a complaint with an appropriate supervisory authority.
You may contact us at support@salonharbor.com to exercise an applicable right.
15. Third-Party Links and Services
SalonHarbor.com may contain links to third-party websites, social media platforms, payment providers, booking services, or other external tools.
We are not responsible for the privacy, security, content, or data practices of third parties. Your interaction with third-party services is governed by their own terms and privacy policies.
We encourage you to review the privacy policy of any external service before providing personal information.
16. Children’s Privacy
SalonHarbor is intended for salon owners, beauty professionals, business operators, and adult customers. Our website, ebooks, and agency services are not directed to children.
We do not knowingly collect personal information from children under 13. Where local law provides a higher minimum age, we will apply the relevant legal requirement.
If you believe a child has provided personal information to us without appropriate authorisation, contact support@salonharbor.com so that we can review and, where appropriate, delete the information.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our website, products, services, technology, service providers, or legal obligations change.
The revised Privacy Policy will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or by other appropriate means.
Your continued use of SalonHarbor.com after an updated Privacy Policy becomes effective constitutes acknowledgement of the revised Policy.
18. Contact Us
For questions, concerns, or privacy requests, please contact:
General Enquiries: contact@salonharbor.com
Customer Support and Privacy Requests: support@salonharbor.com
Order and Refund Enquiries: order@salonharbor.com
Live chat support may also be available through SalonHarbor.com.